Job Title: Key Account Lead
Company: Ontik Technology
Salary: BDT 80,000 - BDT 1,20,000
Position Type: Full-time
Location: Gulshan, Dhaka 1212, House 11/B, Road 30
About Ontik Technology
Ontik Technology is a dynamic and innovative tech company, committed to delivering cutting-edge solutions and services to our clients. We believe in fostering strong partnerships and delivering exceptional value to help businesses grow and evolve in the digital landscape. We are looking for a dedicated and highly motivated Key Account Lead to join our team and help drive client success while overseeing key aspects of account management.
Key Responsibilities:
- Client Relationship Management
- Serve as the senior point of contact for strategic key accounts, building and maintaining relationships with C-level executives and decision-makers.
- Act as a trusted advisor to clients, ensuring their needs and expectations are met.
- Proactively address client concerns, issues, or requests to maintain high satisfaction levels.
- Account Management and Strategic Leadership
- Develop and execute a comprehensive key account strategy to drive revenue growth, client retention, and customer satisfaction.
- Identify opportunities to expand software adoption, upsell additional modules, and cross-sell complementary solutions.
- Team Management
- Lead and manage a team of Key Account Managers, ensuring smooth execution of client strategies and achievement of targets.
- Provide coaching, guidance, and regular performance reviews to enhance team effectiveness and professional growth.
- Revenue Growth & Upsell Strategy
- Negotiate high-value contracts, licensing agreements, and renewal terms to maximize revenue and minimize risk.
- Identify and capitalize on opportunities to upsell additional services and products based on clients’ evolving needs.
- Monitor and achieve upsell KPIs, ensuring mutual success for clients and the company.
- Collaboration with Cross-Functional Teams
- Work closely with BizDev, Marketing, Engineering, and Delivery teams to ensure a seamless client experience.
- Coordinate with internal stakeholders to ensure timely delivery of services and solutions.
- Reporting & Analysis
- Prepare regular reports on account performance, client satisfaction, and upsell success.
- Provide actionable insights and recommendations to refine account strategies and drive business growth.
- Market and Industry Insights
- Stay informed about industry trends, competitive landscapes, and emerging technologies to provide strategic insights.
- Monitor clients’ industries and business challenges to identify opportunities for innovation and value creation.
Requirements:
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Experience:
- Minimum 6 to 8 years of experience in account management or client relations, preferably in a technology or digital services environment.
- At least 2-3 years of experience in a leadership role, managing high-performing teams.
- Proven track record of managing client accounts and achieving upsell targets.
- Strong technical understanding or experience, as you will be working closely with technical clients.
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Skills:
- Strong interpersonal and communication skills (English and Bangla).
- Excellent leadership and team management capabilities.
- Strategic thinking with the ability to analyze data and develop actionable plans.
- Problem-solving skills with a focus on client issue resolution and satisfaction.
- Ability to work under pressure and manage multiple accounts simultaneously.
Behavioral Expectations:
- Client-centric: Build strong, lasting relationships with clients, becoming their trusted partner and advisor.
- Goal-driven: Consistently meet and exceed targets with a strong focus on results.
- Action-oriented: Proactive and decisive, always moving forward to achieve client and team success.
- Creative & Imaginative: Ability to brainstorm and develop innovative solutions with clients.
- Great Communicator: Strong interpersonal skills, empathy, and the ability to connect with people.
- Fun to Work With: Positive, energetic, and collaborative—contributing to a motivating work environment.
- Commitment to Excellence: Willing to go the extra mile and put in extra hours when needed to ensure client satisfaction and success.
Why Join Ontik Technology?
At Ontik Technology, we don’t just build applications – we imagine possibilities, create value, and develop leaders while prioritizing our people.
Here’s what makes us special:
- Enjoy yearly festival bonuses.
- Complimentary snacks every day.
- Work with a talented, supportive, and fun team.
- Be part of a company that values imagination, innovation, and leadership.
Other Details
- Office Hours: 08:00 AM - 05:00 PM
- Weekend: Friday & Saturday
- Location: House No. 11/B, Road-30, Gulshan Avenue, Dhaka
If you are passionate about client success, thrive in a goal-driven environment, and love working with diverse teams, we would love to hear from you. Apply today to be part of the Ontik Technology team!