Job Title: Key Account Manager
Company: Ontik Technology
Salary: BDT 50,000 - BDT 70,000
Position Type: Full-time
Location: Gulshan, Dhaka 1212, House 11/B, Road 30
About Ontik Technology
Ontik Technology is a forward-thinking and innovative tech company, focused on delivering cutting-edge solutions that help businesses navigate the digital world. We are dedicated to building strong relationships with our clients and ensuring their success through superior service and tailored strategies. We are seeking a highly motivated Account Manager to join our dynamic team and support our Account Lead in delivering exceptional client service.
Key Responsibilities:
Client Relationship Management:
- Serve as the trusted advisor and first point of contact for assigned key accounts.
- Ensure clients’ needs and expectations are met with attention to detail and proactive communication.
- Develop strong, long-term relationships with stakeholders and decision-makers.
Strategic Account Planning:
- Understand clients’ business goals and challenges; provide tailored solutions.
- Develop account strategies and execute plans to achieve growth objectives.
Revenue Growth & Retention:
- Identify opportunities for upselling and cross-selling services or products.
- Drive contract renewals and ensure retention of high-value accounts.
Collaboration:
- Coordinate with internal teams (e.g., development, delivery, and support) to ensure project timelines and SLAs are met.
- Act as the client advocate internally to address challenges and provide solutions promptly.
Performance Management:
- Track account performance and monitor key metrics like revenue, profitability, and satisfaction.
- Provide regular updates and reports to senior management on account progress.
Customer Insights & Innovation:
- Gather client feedback to provide valuable input for product development and service improvement.
- Keep abreast of industry trends and competitors to offer innovative solutions.
Requirements:
Experience:
- 4-5 years of experience in account management, preferably in the software industry or IT services.
- Proven track record of managing large, complex accounts and driving revenue growth.
- Excellent communication, negotiation, and problem-solving skills.
- Strong knowledge of software solutions, IT services, and industry trends.
- Proficiency in CRM tools and data analysis.
Skills:
- Strong verbal and written communication skills in English and Bangla.
- Excellent people nurturing skills
- Ability to work under pressure
Why Join Ontik Technology?
At Ontik Technology, we don’t just build applications – we imagine possibilities, create value, and develop leaders while prioritizing our people.
Here’s what makes us special:
- Enjoy yearly bonuses.
- Complimentary snacks every day.
- Work with a talented, supportive, and fun team.
- Be part of a company that values imagination, innovation, and leadership.
Other Details:
- Office Hours: 08:00 AM - 05:00 PM
- Weekend: Friday & Saturday
- Location: House No. 11/B, Road-30, Gulshan Avenue, Dhaka
If you are passionate about client success, thrive in a goal-driven environment, and love working with diverse teams, we would love to hear from you. Apply today to be part of the Ontik Technology team!